Privacy policy | Trevio

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Trevio website privacy policy

GENERAL PROVISIONS

Data controller Planavimo Sprendimai, UAB, contact details: legal entity registration number: 302671129, address: Taikos pr. 141A-68, LT-94284 Klaipėda, email: info@trevio.eu (hereinafter – we) (hereinafter – the Company) processes personal data of the Users/Visitors/Viewers (hereinafter – “You” or “Your”) of Trevio.eu (www.trevio.eu/en) (hereinafter – Trevio Website) in compliance with the strictest technical and legal data protection standards. 

While processing Your personal data, we strictly comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania and other directly applicable laws regulating the protection of personal data as well as the orders of competent authorities.

If You have any questions about this Privacy Policy or any requests related to the processing of Your personal data, please contact us at: info@trevio.eu.

THE PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy is applied to processing of personal data of the Users/Visitors/Viewers of Trevio Website regardless of the device (computer, mobile phone, tablet, etc.) used by the Users/Visitors/Viewers of Trevio Website to access Trevio Website (www/trevio.eu/lt).

Please note that the use of the services of Trevio Customs is subject to the Privacy Policy of Trevio Customs https://trevio.eu/lt/customs-privatumo-politika, whereas the use of the services of Trevio Warehouse is subject to the Privacy Policy of Trevio Warehouse https://trevio.eu/en/trevio-warehouse-privacy-policy.

By providing Your personal data to the Company via Trevio Website (www.trevio.eu/en), You agree to be bound by the provisions of this Privacy Policy (except for the processing activities where You have to give Your separate consent). You will be deemed to have accepted the Privacy Policy if You have declared by clicking the checkbox that You have read the Privacy Policy while entering Your data on Trevio Website. You can come back to this Privacy Policy at any time while visiting Trevio Website.

TERMS AND DEFINITIONS

Data Controller: Planavimo Sprendimai, UAB.
Website managed by the Data Controller: www.trevio.eu/en.
Trevio Website: website intended to provide general information about the services offered by Trevio Customs and Trevio Warehouse.
User/Visitor/Viewer: an individual who accesses Trevio Website or who makes an enquiry through Trevio Website.

TYPES OF PERSONAL DATA PROCESSED AND PURPOSES OF PROCESSING PERSONAL DATA

For the purposes of accepting, managing or responding to Your requests and inquiries through Trevio Website, the following types of personal data provided by the Users/Visitors of Trevio Website may be processed:

  • name, email address, phone number;
  • information that a person voluntary submits in the “Message” field.

Please be informed that any excess data that You submit in the “Message” field and that are not necessary for the specific purpose of addressing Your inquiry will not be retained by the Company and will be irrevocably deleted.

The following technical personal data may be automatically collected and processed when the User/Visitor accesses or visits Trevio Website:

  • IP address;
  • the date and time of access;
  • the name and URL of the site linked through our Website;
  • data relating to the User’s operating system;
  • data relating to the User’s internet service provider;
  • the User’s geographical location data;
  • any other relevant technical information. 


METHODS OF DATA COLLECTION AND LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA

We collect Your personal information that You submit about Yourself when You make an enquiry through Trevio Website and when You agree with the placement of cookies on Your device. 

The Users/Visitors of Trevio Website must ensure that all personal data that they provide are true, accurate and complete. In case of any change in their personal data, the Users/Visitors must inform the Company as soon as possible. The Company shall not be liable for any loss or damage incurred by a person and/or third parties in connection with the fact that the User/Visitor of Trevio Website has provided incorrect, inaccurate and/or incomplete personal data or failed to contact the data controller demanding the supplementation and/or rectification of personal data in case of change of this information. 

LAWFUL BASES FOR PROCESSING PERSONAL DATA: 

  • Consent. 
  • Legitimate interests (except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data). 

DATA RETENTION PERIODS

We store Your personal data for as long as is necessary to achieve the purposes mentioned in this Privacy Policy taking into account the nature of the services provided to You or the contracts concluded with You, except for cases where longer retention periods for personal data or related documents are provided for in the applicable laws and are necessary (e.g. mandatory retention periods for accounting records or other documents) or required for the protection of the lawful interests of the data controller in judicial or other state institutions.

For the purposes of gathering evidence in case of a legal dispute, the data provided by the User/Visitor/Viewer of Trevio Website (www.trevio.eu/en) in the CONTACT inquiry form will be stored for a period of five (5) years following the date of the submission of the enquiry data. 

HOW WE PROTECT YOUR PERSONAL DATA

We are committed to protecting the personal data of the Users/Visitors of Trevio Website. For the purposes of processing Your personal data, the Company has implemented and will continue to implement appropriate technical and organisational measures that ensure adequate protection of personal data including the protection of personal data against unauthorized or unlawful processing of personal data or accidental loss, destruction, or damage to personal data. The security activities carried out by the Company include, inter alia, the protection of the Company’s personnel, information, IT infrastructure, internal and public networks, office buildings and hardware. 

In the event of breach of personal data security which could pose a threat to Your rights and freedoms or having identified circumstances under which unauthorized access was gained to specific types of data, we will notify You as soon as possible.

WHO WE SHARE YOUR PERSONAL DATA WITH

Your personal data may only be accessed by a limited number of our employees and by our Company’s IT, consulting, auditing or legal service providers, and only to the extent necessary for the proper processing of Your personal data, and subject to strict confidentiality requirements.

For the purposes stated in this Privacy Policy, we may disclose or give access to Your personal data to the following entities: 

  • data processors who provide services and process Your data for and on behalf of the Company, serving its interests and observing its instructions (e.g. IT service providers, etc.). It is to be noted that our data processors only process Your personal data in accordance with our explicit instructions and are obliged to ensure proper protection and confidentiality of the data received from us and the organisational and technical measures that meet applicable security requirements as specified in relevant agreements concluded between us and our service providers regarding the processing of data. 
  • Entities (e.g. courts, state or municipal institutions, etc.) that have the right to receive information in accordance with the requirements stipulated by laws only to the extent necessary to properly fulfil the requirements of applicable laws. 
  • Some technical data about Your visit to Trevio Website (IP address, cookies, technical information about Your browser, other information related to the browser’s operation or browsing on the website), website browsing statistics and analytical data may be transferred or made accessible to the entities based within or outside the EU (e.g. when we use Google Analytics) 


DIRECT MARKETING

Your personal data may be processed for direct marketing purposes depending on whether You consent to the processing of Your personal data for direct marketing purposes. 

You have the right to object to the processing of Your personal data for direct marketing purposes at any time. 

The Company will stop processing (and delete immediately) the personal data of the data subject for direct marketing purposes as soon as the data subject expresses his/her objection to the processing of his/her personal data for such purposes.

Your refusal to receive offers and latest information from us will not prevent You from using our services but this will mean that we will be unable to show You offers that may be of interest to You. You can declare Your objection or revoke Your consent by contacting us by email at info@trevio.eu or by phone at +370 664 36808. 

The Company processes/uses Your personal data for direct marketing purposes for three (3) years from the moment of Your consent and retains them in an inactive state in archives for a period of one (1) year from the expiry date of Your consent except where You revoke Your consent.

YOUR RIGHTS

We ensure the execution of the following rights You are entitled to as a data subject and we guarantee the provision of any related information as per Your request or inquiry:

  • the right to be informed about the processing of Your personal data;
  • the right to access Your personal data being processed by the Data Controller;
  • the right to request rectification of incorrect, inaccurate or incomplete personal data;
  • the right to request that Your personal data be deleted or destroyed if such data are no longer necessary for the purposes for which they were collected;
  • the right to request that Your personal data be deleted or destroyed if the processing of such data is unlawful or if You withdraw or decline Your consent for the processing of personal data where such consent is required;
  • the right to object to the processing of personal data and to withdraw the consent You have previously given;
  • the right to request that (if it is technically feasible) Your personal data collected on the basis of Your consent or for the performance of the contract be provided in a machine-readable format or request that such data be transmitted to another data controller.

If You wish to exercise Your rights, please email us at info@trevio.eu. Once we receive your inquiry, we will ask You to provide documentary evidence to verify your identity or other necessary information relating to Your request. 

After we receive Your request, we will respond to You no later than within 30 calendar days from the receipt of Your request and from the submission of all documents necessary for us to respond to You.

If we deem it necessary, we will suspend the processing of Your personal data with the exception of data storage until Your request is resolved. If You withdraw Your consent by legitimate means, we shall, without delay and in any event no later than within 30 calendar days, terminate any processing activities of Your personal data except for the cases set out in this Privacy Policy and those set forth in applicable laws, i.e. where further processing of Your personal data is required by law or where we are compelled to do so by legal obligations, court decisions or mandatory orders issued to us by relevant authorities.

If we decline your request, we will provide you with clear reasons for this decision.

You may appeal against our actions and decisions to the competent regulatory authority – State Data Protection Inspectorate (www.ada.lt). However, we recommend that You contact us first before You file an official complaint so that we can resolve the issue and find the best solution for you. 

HOW TO REACH US

If You have any requests related to the processing of Your personal data or other relevant enquiries, please contact us by email at info@trevio.au or by phone at +370 664 36808. 

HOW TO KEEP UP WITH POLICY CHANGES

This Privacy Policy is reviewed at least every two years.
 Once we update the Privacy Policy, we will inform You about amendments by publishing them on Trevio Website.

This Privacy Policy becomes effective from the day of its publication on Trevio Website.

COOKIE POLICY

We use cookies in order to improve Your browsing experience while using Trevio Website. Cookies are small pieces of data automatically created and placed on Your computer or other terminal device when You are browsing the website. The information gathered by cookies allows us to ensure a more user-friendly browsing experience and better proposals for website users and enables us to learn more about visitors’ behaviour on our website, perform trend analysis and improve our website, our customer support as well as the services provided by us.

You can choose whether You want to accept cookies. If You do not wish to receive cookies on Your computer or other device, You can change your browser settings and disable all cookies or enable/disable them one at a time. 

The following are the cookies used on Trevio.eu website: 

Cookie name

Category

Description

Moment of creation

Lifetime

Data used

HSID

Advertising cookie

Creates a user profile.

During the first visit

2 years

Randomly generated identification number.

SAPISID

Advertising cookie

Shows relevant ads based on the user’s profile created.

During the first visit

2 years

Randomly generated identification number.

CONSENT

Advertising cookie

A cookie used to collect the user’s profile data.

During the visit to the website

2 years

Unique ID

LOGIN_INFO

Functionality cookie

A cookie that allows you to embed Youtube videos

During the first visit.

2 years

Randomly generated identification number.

PREF

Functionality cookie

A cookie that allows you to embed Youtube videos

During the first visit.

2 years

Randomly generated identification number.

VISITOR_INFO1_LIVE

Functionality cookie

A cookie that allows you to embed Youtube videos

During the first visit.

6 months

Randomly generated identification number.

YSC

Functionality cookie

A cookie that allows you to embed Youtube videos

During the first visit.

Until you close the website window

Randomly generated identification number.

remote_sid

Functionality cookie

A cookie that allows you to embed Youtube videos

During the first visit.

Until you close the website window

-

amplitude_id_fef1e872c952688acd962d30aa545b9etrevio.eu

Analytical cookie 

The cookie allows Amplitude to collect information about your use of Trevio Website 

During the first visit. 

10 years 

Randomly generated identification number. 

Tracks the user’s activity on Trevio Website so that it could optimize the use of the website for future users 

intercom-id-boss6wht

Functionality cookie

The cookie is used to identify and remember the user for live chat support. Without this cookie, it would not be possible to communicate directly with customer support specialists

During the first visit.

10 months

Randomly generated identification number.

intercom-session-boss6wht

Functionality cookie

The cookie is used to recognise the user regardless of whether he/she has the user’s account, whether he/she uses different browsers, etc. The cookies are used in order to enhance the users’ browsing experience while making purchases online.

During the first visit.

2 weeks

Randomly generated identification number.

october_session

Functionality cookie

A cookie used by TVS enabling the collection of information on the website traffic.

During the first visit.

2 hours

Randomly generated identification number.

 

The website also uses the following third-party trackers to ensure proper functioning of the website:

  • Doubleclick;
  • Intercom;
  • Hotjar;
  • Google Tag Manager;
  • Facebook pixel;
  • Omnisend.

Trevio Website may contain links to third-party websites, products or services or social media sites (e.g. Facebook or Youtube). Third-party services or applications which are linked on our Websites are subject to those third parties’ own privacy policies. Please be sure to review the privacy policies of those third-party service providers.